退款政策

「貨物出門，恕不退換」政策 / "All Sales Are Final" Policy

感謝您光臨 Hygge Shop HK！本網店實行嚴格的「貨物出門，恕不退換」政策。請在購買前仔細閱讀以下條款：

1. 全面不設退換 (All Sales Are Final)

  • 所有訂單一經確認及付款，不論任何原因（包括心意改變、選錯款式、人為疏忽等），一律不接受退貨、退款或換貨。

2. 出貨前品質拍照存檔 (Pre-Dispatch Quality Inspection)

  • 為確保貨品完好無缺及保障雙方利益，所有貨品在包裝及交付順豐之當刻，店員均會進行嚴格的品質檢查並即時拍照/錄影存檔。

  • 所有貨品均確保在完好及全新的狀態下離開本網店。

3. 正版品牌 Jellycat 貨品 及 其他正貨品牌 之特別條款

鑑於市場上充斥大量仿製品，為防止不法分子以「假貨惡意掉包正貨」之詐騙行為，本網店嚴格執行以下防範措施：

  • 門市自取 (Store Pickup)： 強烈建議顧客選擇到店自取。顧客必須在櫃檯即時檢查貨品。一經確認並離開門市後，即代表雙方同意貨品品質無誤，往後絕不接受任何理由之退換要求。

  • 順豐速運配送 (SF Express Delivery)： 凡經順豐遞送之正版品牌 Jellycat 貨品 及其他正貨品牌，一律列為「絕對不可退換退款」商品。由於貨品一旦離開本網店視線即無法監控其真偽鏈條，因此寄出後本網店拒絕接受任何形式的退換申請

4. 損壞、缺陷和錯誤品項處理 (Damaged or Defective Items)

所有貨品在包裝及交付順豐之當刻，店員均會進行嚴格的品質檢查並即時拍照/錄影存檔。如貨品在運輸途中不幸發生嚴重損壞、漏發或品項錯誤，請依照以下程序處理：

  • 顧客必須在收到貨品後 48 小時內，透過電郵 info@hyggeshophk.com 與我們聯絡。

  • 來電郵時必須提供：訂單編號、未拆封的外包裝快遞袋/紙箱照片，以及貨品受損部位的清晰特寫照片/影片。

  • 我們收到要求後，會即時核對您提供的照片與我們出貨前的拍照存檔。

  • 如證實確屬物流過程中導致的嚴重缺陷或漏發，我們將為您評估並與物流公司索償。

  • 逾時聯絡、無法提供完整拆箱照片，或與出貨前存檔不符者，恕不予處理。

5. 不可退換之例外商品 (Exceptions / Non-Returnable Items)

除上述基本條款外，以下品項在任何情況下均絕對不接受退換：

  • 正版品牌 Jellycat 貨品 及 其他正貨品牌 貨品。

  • 特價貨品、清貨減價商品、福利品或禮品卡。

  • 個人護理或衛生商品（如美妝品、香水香氛等）。

  • 任何已拆封、已使用、吊牌已被剪除或原始包裝不完整之貨品。

6. 退款與退貨程序 (Refunds & Returns Procedure)

若您的損壞索償經核對出貨照片後獲得批准，退換貨程序如下：

  • 請注意，獲批的退貨需要退回至以下地址：Hygge, T.O.P 419 ，相關來回運費均由客人全權負責。

  • 未先經電郵溝通並未獲得批准而自行退回或寄回給我們的品項，本網店一律不予接受及處理。

  • 退款將在本店收到退回貨品後 10 個工作天內透過您的原始付款方式（如信用卡、PayMe、轉數快等）自動退回。

  • 請注意，各銀行或信用卡公司處理退款的時間各有不同，可能需要額外數個工作天才能顯示於您的帳戶中。

  • 如果在本店收到退回貨品 15 個工作天後您仍未收到退款款項，請透過  info@hyggeshophk.com 與我們聯絡。

如有任何查詢，歡迎隨時隨地透過 info@hyggeshophk.com 與 Hygge Shop HK 聯絡。

 

"All Sales Are Final" Policy

Thank you for shopping at Hygge Shop HK! Our online store enforces a strict "All Sales Are Final" policy. Please read the following terms carefully before making a purchase:

1. All Sales Are Final

  • Once an order is confirmed and payment is completed, no returns, refunds, or exchanges will be accepted under any circumstances (including change of mind, incorrect selection, or accidental purchase).

2. Pre-Dispatch Quality Inspection & Photography

  • To guarantee product integrity and protect both parties, all items are thoroughly inspected, photographed, and/or video-recorded at the exact counter moment they are packed and sealed and hand over to SF Express.

  • We ensure that all items leaving our shop are 100% brand-new, and in good condition.

3. Special Terms for Authentic Jellycat & Premium Branded Items

Due to the high volume of counterfeit products in the market and to prevent fraudulent "genuine-for-fake swapping," we strictly enforce the following rules for branded collectibles:

  • Store Pickup: We highly recommend choosing local store pickup. Customers must inspect the item thoroughly at the counter before leaving. Once you accept the item and leave the premises, the transaction is closed, and no future return or exchange requests will be tolerated.

  • SF Express Delivery: All authentic Jellycat items and premium branded products shipped via SF Express are strictly non-returnable. Because we cannot verify the chain of custody once the item leaves our physical sight, all return requests for shipped branded items will be rejected.

4. Damaged, Defective, or Incorrect Items

As noted, all items are strictly inspected and photographed upon dispatch. In the rare event that an item suffers severe damage during transit, is missing, or an incorrect item was shipped, please follow this protocol:

  • You must contact us via email at info@hyggeshophk.com within 48 hours of receiving the package.

  • Your email must include: your Order Number, clear photos of the completely unopened external courier bag/box, and clear, close-up photos/videos of the damaged item.

  • Upon receiving your request, we will immediately cross-reference your images with our archived pre-dispatch photos.

  • If verified as a legitimate shipping defect or fulfillment error, we will evaluate the claim with the courier.

  • Late notifications, failure to provide full unboxing photos, or discrepancies with our pre-dispatch records will result in immediate rejection of the claim.

5. Exceptions / Non-Returnable Items

In addition to the rules above, the following items are completely excluded from any returns, refunds, or replacements:

  • Authentic Jellycat items and other genuine branded collectibles.

  • Sale items, clearance stock, liquidation items, or gift cards.

  • Personal care or hygiene products (such as cosmetics, fragrances, etc.).

  • Any item that has been opened, used, had tags removed, or is missing its original packaging.

6. Refunds & Returns Procedure

If your damage claim is officially approved after verifying our archival dispatch records, the process is as follows:

  • Approved returns must be returned to the following address: Hygge, T.O.P 419. All return shipping fees are 100% the responsibility of the customer.

  • Any items sent back to us without prior email communication and without official approval will be rejected.

  • Validated refunds will be automatically processed back to your original payment method (e.g., Credit Card, PayMe, FPS) within 10 business day upon receipt of the returned items.

  • Please note it may take additional time for your bank or credit card company to process and post the refund to your account.

  • If more than 15 business days have passed since we received your returned items and you have not received your refund, please contact us at info@hyggeshophk.com.

For any inquiries, please feel free to reach out to Hygge Shop HK anytime at info@hyggeshophk.com.